Terms & Conditions

These terms are an agreement between you and Safi (“Safi”, “we”, “us”) for the use of mysafi.app and the Safi app (the “service”). By creating an account or using the service, you agree to them.

If you use Safi for a business, you confirm that you are allowed to accept these terms on its behalf, and “you” means that business.

Safi connects to your online store, your shipping company and your ad accounts, reads your data, and turns it into reports such as profit per order, delivery and return results, advertising return and a monthly profit and loss. Safi only reads from these accounts. It never changes anything in them.

What each plan includes is shown on our pricing section. We may improve, change or retire features over time. If we remove something important from a paid plan, we will tell you in advance.

• Give us accurate information when you sign up, and keep it up to date.
• Each Shopify store can belong to only one Safi workspace.
• Everyone on your team needs their own login. Keep your password private and tell us straight away if you think your account has been misused.
• You decide who joins your workspace and which role they have, and you are responsible for what they do in it.

• Paid plans come with a 14-day free trial. If you do not cancel before the trial ends, your plan starts and you are billed for it.
• Paid plans are billed monthly, in advance, in Egyptian pounds. Taxes are added where the law requires.
• Your plan renews every month until you cancel it.
• If we change a plan's price, we will tell you at least 30 days before the change applies to you.
• If a payment fails, we will let you know. If it still has not gone through after a reasonable time, we may pause your paid features until it does.

Refunds are covered by our Refund Policy.

You can cancel your plan at any time. Your paid features stay active until the end of the month you have already paid for, and your plan does not renew after that. Before you close your account, you can download your orders and your profit and loss as spreadsheets.

Your data stays yours. You give us permission to store and process it only to provide the service to you, as described in our Privacy Policy.

Your store’s orders contain your customers’ personal data. You are responsible for being allowed to share that data with Safi, for example through your own privacy notice to your customers.

When using Safi, you agree not to:

• Connect a store or account that you are not allowed to connect.
• Break the law, or use Safi to harm anyone.
• Try to reach data or parts of the service that are not meant for you, or test our security without our written permission.
• Copy, resell or reverse-engineer the service, or use it to build a competing product.
• Put an unreasonable load on the service, for example with automated scraping.

If you break these rules, we may suspend or close your account. Where we can, we will tell you first and give you a chance to fix the problem.

Safi works with data from other companies’ services, such as Shopify, your shipping company and Meta. Their own terms apply to your use of them. Safi’s reports are only as complete and accurate as the data those services provide, and we are not responsible for their outages, delays or mistakes.

Safi’s reports and Safi AI’s insights and recommendations are there to help you run your business. They are not accounting, tax, legal or investment advice, and you remain responsible for the decisions you make. Check anything important before you act on it.

Figures for a period that is still open, such as the current month, can change while orders are delivered, returned or exchanged. Safi marks these periods as not final yet.

We work to keep Safi available and fast, but we cannot promise it will never be interrupted. We may need to pause the service for maintenance, and we will try to do this at quiet times and tell you in advance when we can.

The Safi service, software, name, logo and designs belong to us. These terms give you the right to use the service while your account is active. They do not transfer any ownership to you. If you send us feedback or ideas, we may use them without owing you anything.

We provide Safi with care, but as it is. To the extent the law allows, we do not give promises beyond those in these terms, and we are not liable for indirect losses such as lost profits, lost sales or lost data that you could have backed up.

To the extent the law allows, our total liability to you for any claim about the service is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

You can stop using Safi and close your account at any time. We may end this agreement if you seriously break these terms, or if we stop offering the service, in which case we will give you reasonable notice and time to download your data. After your account is closed, we delete your data as described in our Privacy Policy.

These terms are governed by the laws of the Arab Republic of Egypt. Any dispute that we cannot settle together will be decided by the competent courts of Cairo.

We may update these terms. We will post the new version here and update the date at the top. If a change is significant, we will tell you at least 30 days before it applies. If you keep using Safi after that, you accept the updated terms.

Questions about these terms: hello@mysafi.app, or use the contact page.