Data Deletion

Safi keeps only what it needs to show your profit: your account details (name, email, phone), the orders, products and customers read from your store, delivery records from your couriers, and advertising reports from the ad platforms you connected.

From Meta, that means the ad account’s ID and name, daily campaign-level reports (spend, impressions, reach, clicks, purchases and their value, add-to-carts and checkouts), the name and user ID of the person who connected the account, and the access token that lets Safi read the reports. Safi never reads personal posts, friends, messages or Page content.

To remove a single tool, open Connections in the Safi app and choose Remove on its card. For Meta this deletes the access token and every ad report imported from that account straight away; Safi can no longer read anything from Meta until you connect it again.

You can also revoke Safi from the Meta side: in your Facebook settings under Apps and websites, or in Business Settings under Integrations → Business integrations, remove Safi. That stops our access at once; write to us to delete what was already imported.

Open Account in the app and choose Delete account. Your workspace, every connection and everything imported through them are erased. If other people share the workspace, the owner does this.

If you cannot sign in, or you want a specific set of data removed, write to support@mysafi.app from the email address on your account and say what you want deleted. We confirm by email when it is done, within 30 days at the latest.

Backups are overwritten on a rolling basis, so a copy of deleted data can remain in a backup for up to 30 days before it disappears for good.

Invoices and payment records stay for as long as Egyptian tax law requires. We keep nothing else once a deletion is done. The Privacy Policy has the full picture.