- Try any paid plan free for 14 days. Cancel before it ends and you pay nothing.
- Cancel any time. Your plan runs to the end of the month you paid for, then stops.
- Charged by mistake, twice or after cancelling? We refund it in full.
01Free trial
Every paid plan starts with a 14-day free trial, so you can see your real numbers before you pay anything. If you cancel before the trial ends, you will not be charged. The Free plan costs nothing and has no trial.
02Monthly plans
Paid plans are billed monthly, in advance. You can cancel at any time:
- Your plan stays active until the end of the month you have already paid for.
- You will not be charged again after that.
- We do not refund the unused days of a month you have started.
03Changing plans
- Upgrading takes effect straight away, and you pay the difference for the rest of the current month.
- Downgrading takes effect at the start of your next billing month, so you keep what you paid for until then.
04When we refund
We will refund you in full if:
- You were charged after cancelling in time, including after cancelling during your free trial.
- You were charged twice for the same month.
- You were charged the wrong amount.
If Safi is unavailable for a long period because of a problem on our side, write to us and we will make it right with a refund or a credit for that time. Enterprise plans follow the refund terms in their contract.
05How to ask for a refund
Write to hello@mysafi.app from the email address on your account, with the date and amount of the charge. We will reply to confirm what happens next.
Approved refunds go back to the payment method you paid with. Depending on your bank or card provider, the money can take a few working days to reach your account.
06Contact us
Questions about billing or refunds: hello@mysafi.app, or use the contact page. See also our Terms & Conditions.